Booking Conditions

• Rates are:
  • quoted, invoiced and payable in ZAR
  • quoted per room/suite per night
  • based on a maximum of two adults per room/suite
  • inclusive of full “Champagne” and Oyster buffet breakfast, tourism levy and 14% VAT
  • subject to change without prior notice
    
• Additional compulsory charges:
  • guests whose stay includes the 24^th and 31^st of December are obliged to include the Christmas Eve and New Year’s Eve dinners in their stay (payable with accommodation)
• We recommend a minimum stay of two nights throughout the year

Children Policy

• This policy applies to all persons from 0 up to and including 11 years old

• Persons from 12 years and older are considered as adults and will therefore require a separate room/suite at the applicable rate
• Children sharing with adults are accommodated in Duplex Suites in a cot and/or on rollaway beds

• 0 – 3 Year old (sharing suite with adults)

o are accommodated in a cot at R150.00 per child per night and inclusive of breakfast

o depending on the availability of cots

o are not permitted in Kraalpool and gym area

• 4 – 11 Year old (sharing suite with adults)

o are accommodated on a rollaway bed at R500.00 per child per night, inclusive of breakfast

o depending on the availability of suites with a rollaway bed

o are not permitted in Kraalpool and gym area

• Children not sharing with adults (occupying their own suite) will be charged at the normal room/suite rate
• Rollaway beds can accommodate a maximum of one child each, depending on their age
• Cots can accommodate a maximum of one child per cot
• Suites accommodating children sharing with parents contains a maximum of two rollaway beds per suite

• Child minding facilities are available at an additional cost by prior arrangement

Travel Information

Insurance

• We highly recommend that travel insurance is taken out

Transfers

• Transfers can be arranged with reservations on request at additional costs
• All transfers are handled by accredited car hire and charter companies
• All transfers must be arranged prior to arrival

Payment

Direct Clients

• 25% Deposit will be required within 14 days of reservation being made
• Balance will be required 30 days prior to arrival
• Full pre payment will be required at time of booking for reservations made within 30 days of arrival

Cancellations

Peak Season (20 December – 10 January)

• Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
• 50% of fee if cancellation less than 60 days prior to arrival
• 100% of fee if cancellation less than 30 days prior to arrival

General

• Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
• 25% of fee if cancellation less than 30 days prior to arrival
• 50% of fee if cancellation less than 15 days prior to arrival
• 100% of fee if cancellation less than 7 days prior to arrival

Group/Conference: Deposit, Payment and Cancellation

• This policy applies to bookings of ten (10) or more rooms/suites

· A minimum of a 2 night stay applies through out the year

• A 10% non-refundable deposit may be requested at the time of booking in order to secure rooms, depending on the size of the group
• A 50% non-refundable deposit is payable 90 days prior to arrival
• A 100% non-refundable payment 60 days prior to arrival

• The 11^th room will be reserved at 50% of the applicable group rate, inclusive of breakfast
• The 18^th room will be reserved at no additional cost, inclusive of breakfast